Helix Biogen Institute Privacy Policy

We are aware that you may have concerns, and may want to know how information about you is used, and we are thankful for your trust that we will do so carefully and sensibly. This Privacy policy describes how https://www.helixbiogeninstitute.org [Including its parent company Helix Biogen Institute Guarantee by Limited and its affiliates (collectively “Helix Biogen Institute”) collect and process your personal information] through its websites, mobile applications and services. By using Helix Biogen Institute website, you agree to be bound by the practices set out in this Privacy Policy. Here are a few things you need to know about Helix Biogen Institute
  • What Personal Information Do We Collect from You?
  • When Helix Biogen Institute Collects Your Personal Information What Do We Use it for?
  • Do We Use Cookies and Other Identifiers?
  • Does Helix Biogen Institute Share Your Personal Information?
  • How Secure Is Your Information?
  • What is Helix Biogen Institute Stance on Advertisements?
  • What Information Can I Access?
  • What Are My Rights Under The Data Protection Act?
  • What Choices Do I Have?
  • Do I Have to Be 18 to Access Helix Biogen Institute Services?
  • Conditions of Use, Notices, and Revisions
  • Related Practices and Information
  • Examples of Information Collected
Intellectual Property Rights
We collect your personal information in order to provide and continually improve our services to you. Here are the types of personal information we collect:

  • Information You Give Us: We receive and store any information you provide in relation to the services we provide. A few examples of the information we collect are your full names, addresses, sex and date of birth. You may refuse or choose not to provide certain information, but then you might not be able to take advantage of many of our Services or proceed to access some of our products.
  • Automatic Information: We automatically collect and store certain types of information about your use of Helix Biogen Institute website, including information about your interaction with our products and services available on www.helixbiogeninstitute.org  Like many web and mobile applications, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Helix Biogen Institute Services and other content served by or on behalf of Helix Biogen Institute on other websites like our delivery partners and registered charities.
  • Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our partners who pick up and deliver items to you. We also use this updated information to correct our records and process your next request more easily.
When Helix Biogen Institute Collects Your Personal Information, What Do We Use It For?

Each personal information you provide to us is tailored towards providing the best products and services that we offer you. Your personal information also helps us improve our services. Here are a few reasons why we take your personal information:

Processing Requests and Delivery of Products and Services. When you use. Helix Biogen Institute website you will be required to provide basic personal information to enable you to access our services. The information you provide helps us take your requests, process your pick-up and delivery orders, communicate with you about requests, products and services, and make better offers to you. Provide, troubleshoot, and improve Helix Biogen Institute Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of our mobile and web applications.

Recommendations and personalization. We use your personal information to recommend new features, products, and services that might be of interest to you due to your previous requests, and personalize your experience with Helix Biogen Institute website. You may be required to grant permission to Helix Biogen Institute website to access image and camera applications on your device when you request some products. When you use our gifting service which requires you to take a picture of your item and upload it to your ‘gift board’, we use your camera, photos, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.

Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from ‘receivers’ information regarding bank account information for identity verification and delivery purposes. Communicate with you. We use your personal information to communicate with you in relation to Helix Biogen Institute website via different channels (e.g., by phone in order to make deliveries, by e-mail in other to inform you of your request status and obtain feedback, and chat for instant communication while making your request).

Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you based on your previous searches. We do not use information that personally identifies you to display interest-based ads. Fraud Prevention. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Helix Biogen Institute website, and others.

Do We Use Cookies and Other Identifiers?
To enable our systems to recognize your browser or device and to provide and improve Helix Biogen Institute website, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice.

Will Helix Biogen Institute Share My Personal Information?
Our customers’ personal information is our most important asset and rests assured we will do anything in our power to keep them safe and protected. We DO NOT sell our customers’ personal information to others. We share customers’ personal information only as described below and with Helix Biogen Institute subsidiaries or our partners that either is subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
  • Transactions involving Third Parties: Sometimes, in other to process your request, we make use of services provided by third parties [for example, our carrier or delivery partners].
  • We will inform you when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
  • Improving Helix Biogen Institute Services: We employ other companies and individuals to perform functions on our behalf. Examples include processing requests and associated services, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Helix Biogen Institute or its subsidiaries or substantially all its assets are acquired, customer information will of course be one of the transferred assets.
  • Compliance with the Law: We are required by Law at certain times to release account and other personal information. When we believe such release is appropriate, we do so to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Helix Biogen Institute, our users, or others. This includes exchanging information with other companies and organizations for fraud protection. Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
www.helixbiogeninstitute.org (Including our mobile and web applications) are designed with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • Our applications offer security features to protect you against unauthorized access and loss of data. You can control these features and configure them based on your needs.
  • It is important for you to protect against unauthorized access to your password and to your applications. Be sure to sign off when finished using a shared computer. You may request a security upgrade on your account by clicking on ‘two-factor authentication log in’ in your security setting.
What is Helix Biogen Institute’s Stance on Advertisement?
  • Third-Party Advertisers and Links to Other Websites: Helix Biogen Institute Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. For more information about third-party advertising on Helix Biogen Institute’s website including interest-based ads, please read our Interest-Based Ads policy. To adjust your advertising preferences, please go to the Advertising Preferences page on your mobile device.
  • Use of Pop-Up Advertising Services: We may provide ad companies with information that allows them to serve you with more useful, direct and relevant Helix Biogen Institute website ads and measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. For example, if you have already signified interest in a gift uploaded on the Giver’s Gift Board but lost out on it, we will share your advertising identifier and data about that event so that you will be served an ad to notify you of similar gifts once they become available. Some ad companies also use this information to serve you relevant ads from other advertisers who may have similar items. You can learn more about how to opt out of interest-based advertising by going to the Advertising Preferences settings on the Helix Biogen Institute website.
What Information Can I Access?

Some information you can access includes your name, residential address, Delivery Address, payment options if you have requested a service, profile information, settings, and the request history section of the Application. Scroll down for a list of examples that you can access.


What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Customer Service or send us a mail at services@helixbiogeninstitute.org. Many of our services also include settings that provide you with options as to how your information is being used. For example, you may choose not to share your residential address if it is different from your delivery address.


  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Helix Biogen Institute Services.
  • You can add or update certain information on pages such as those referenced in What Information Can I Access? When you update information, we usually keep a copy of the prior version for our records.
  • If you do not want to receive e-mail or other communications from us, please adjust your Customer Communication Preferences. If you don’t want to receive in-app notifications from us, please adjust your notification settings.
  • If you do not want to see interest-based ads, please adjust your Advertising.
  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Helix Biogen Institute Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to view similar items to those you requested. For more information about cookies and other identifiers, see our Cookies Notice.
  • If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account and locking cookies on your browser.
  • If you are a Giver, you can add or update certain information on Giver Account Profile, update your account information by accessing your Giver Account Information, and adjust your e-mail or other communications you receive from us by updating your Notification Preferences.
  • If you are a Receiver, you can add or update the information you have provided in the Receiver’s Profile by accessing your accounts through your profile.
  • In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal data. If you wish to do any of these things, please contact Customer Service. Depending on your data choices, certain services may be limited or unavailable.
What Are My Rights Under The Data Protection Act 2019 and NITDA Data Protection Rules?

Your Personal Data is shall only be:


  • Collected and processed in accordance with specific, legitimate and lawful purpose. We also ensure your consent is sought and obtained before we process your personal data.
  • Whenever further processing of your data is required, this will be done only for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes. If we or our partners is required to perform this function we shall not transfer any personal data to any person;
  • We will ensure your personal data is processed adequately and accurately and without prejudice to the dignity of human person;
  • Your personal data shall only be stored for such period within which it is reasonably needed; and
  • We ensure your data is secured against all foreseeable hazards and breaches such as theft, cyber-attack, viral attack, and dissemination, manipulations of any kind, damage by rain, fire or exposure to other natural elements.

We will collect and process your data when:

  • You consent to the processing of your personal data for one or more Helix Biogen Institute services.
  • Your consent is necessary for the performance of our Terms and Conditions and other contracts to which you are a party.
  • Processing is necessary for compliance with a legal obligation to which our partners may use your data in other to provide 3rd party services.
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official public mandate vested in Helix Biogen Institute;

We will NOT process your personal data;

  • Without informing you of the specific purpose for which your data is collected.
  • If it is obtained by fraud, coercion or undue influence;
  • If you are under 18 and you have provided data without the consent of your legal guardian.
  • If you are not notified of your right to withhold your personal data. You may not be able to access some services if you decline to share your personal.
  • Without informing you that your data may be transferred to a third party in other to provide some services.
Do I Have to be 18 to Access Helix Biogen Institute Services?

Yes! Absolutely! You need to be over 18 to access Helix Biogen Institute Services as it does not offer products and services for use by children. We do not knowingly collect personal information from children under the age of 18 without the consent of the child’s parent or guardian. For more information, please see our Children’s Privacy Disclosure.

Conditions of Use, Notices, and Revisions.

If you choose to use Helix Biogen Institute Services, your use and any dispute over privacy are subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the laws of Nigeria. If you have any concerns about privacy on Helix Biogen Institute website, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Related Practices and Information


  • Conditions of Use
  • Cookies Notice
  • Help Department
  • Most Recent Requests
  • Your Profile and Community Guidelines
Examples of Information Collected.

Information you give us when you use Helix Biogen Institute Services. You provide information to us when you:

  • Search or request for products or services on our mobile and web applications;
  • Add or remove a service from your request box, or request a service on the Helix Biogen Institute Applications;
  • Provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when requesting or gifting a service with us) or Your Profile;
  • Refer your contacts;
  • Configure your settings on, provide data access permissions for, or interact with our applications or request our services ;
  • Provide information in your profile or gifting Account, Items Request Account, Charities Account, or any other account we make available that allows you to develop or offer goods, items or services to Helix Biogen Institute customers;
  • Offer your products or services on or through Helix Biogen Institute Services;
  • Communicate with us by phone, e-mail, or otherwise;
  • Complete a questionnaire, a support ticket, or a gift contest entry form;
  • Compile Wish Lists or other gift registries;
  • Participate in Discussion Boards or other community features;
  • Provide and rate Reviews;
  • Specify a Special Occasion Reminder, or employ Product Availability Alerts, such as Available to Order Notifications. As a result of those actions, you might supply us with such information as identifying information such as your name, address, and phone numbers payment information, age, location information, IP address, addresses and phone numbers listed in your Addresses e-mail addresses of your friends and other people;
  • Content of reviews and e-mails to us;
  • Personal description and photograph in Your Profile ;
  • Images and videos collected or stored in connection with Helix Biogen Institute Services;
  • Information and documents regarding identity, including BVN and driver’s license numbers;
  • Corporate and financial information;
  • Credit history information; and Automatic Information

Examples of the information we collect and analyze include:

  • The internet protocol (IP) address used to connect your computer to the internet;
  • Login, e-mail address, and password;
  • The location of your device or computer;
  • Device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
  • Helix Biogen Institute Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
  • Version and time zone settings;
  • Requests and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Requests;
  • The full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouseovers);
  • Phone numbers are used to call our customer service number. We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources. Examples of information we receive from other sources include:

  • Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next Request or communication more easily;
  • Account information, request or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
  • Information about your interactions with products and services offered by our subsidiaries;
  • Search results and links, including paid listings (such as Sponsored Links);
  • Information about internet-connected devices and services linked
  • Credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access. Examples of information you can access through Helix Biogen Institute Services include:

  • Status of recent requests (including subscriptions);
  • Your complete request history;
  • Personally identifiable information (including name, e-mail, password, and address book);
  • Payment settings (including payment card information, promotional certificate and gift card balances;
  • E-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
  • Recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
  • Request lists and gift registries (including Wish Lists and Baby and Wedding Registries);
  • Your content, services, related settings, communications and personalized advertising preferences;
  • Content that you recently viewed;
  • Your Profile (including your product Reviews, Recommendations, Reminders and personal profile).